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First-in-class healthcare and pharmacy accreditation and compliance consulting
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A consulting model built upon experience, interdisciplinary problem-solving, and personalized service
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Very simply, Integral Healthcare Solutions offers unequaled experience in the key areas of accreditation encountered by the modern healthcare organization.
ACCREDITATION
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DTM 13 – Customization of Education Materials
This standard requires the organization to provide its participating patients with appropriate educational materials. Those materials need to fit the target population, be available in various formats (e.g., hard copy, online, mass communication), be appropriately designed to account for variations in patient demographics, disease states, location, cultural background, and diversity in language sk...
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PSC 3-3: Clinical Communication Services
Under this standard, the pharmacy must have documentation of the implementation of written policies to:Handle clinical calls 24/7;Timely respond to clinical communications;Counsel patients on request;Clearly spell out the process of escalating issues to a clinician.
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PSC 3-2: Non-Telephonic Communications
This standard establishes minimum requirements for your organization's communications process. First, if your organization receives communications through means other than telephone (e.g., the internet), your policies describing those means must establish standards for timely responses to those communications.Second, the pharmacy must implement a documented procedure to support "bi-directional ele...
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