URAC Core 7 -- Staff Training Program -- v. 2.1 revision

The changes from v. 2.0 to v. 2.1 in Core 7 (Staff Training Program) are two:

Subsection (c), a secondary element, which originally read, "The organization has a training program that includes training in URAC standards as appropriate to job functions" added the word "current" before "URAC Standards." Therefore, one can surmise that it will not be sufficient that your staff members have been trained in URAC standards at some point, but that they have been trained recently enough for that training to reflect any recent changes in standards. Since URAC almost never makes changes more frequently than every couple of years, and usually less frequently than that, you should be safe if you have your staff go through URAC training once per year.

The other change is the addition of a new primary element, now labeled (g) (and pushing the 2.0 (g) and (h) back to (h) and (i): "The organization has a training program that includes training on identification and prevention of fraud and abuse, as appropriate to job functions." Most of our clients' regulatory compliance training (already required by Core 7(d)) includes training on fraud and abuse, but this standard makes it explicit. Note, however, that this is a primary element of a mandatory standard. In other words, if you don't specifically show that your staff has been trained on this topic, you cannot achieve full accreditation.